Refund policy

Return & Refund Policy

1. Trading Cards & Pre-Orders – ALL SALES FINAL

Due to market volatility, card scanning/mapping risks, and inventory allocation commitments, all sales of trading cards and pre-order items are strictly final.

  • Trading Cards (Sealed & Singles): We do not accept returns, refunds, or exchanges on sealed boxes, cases, packs, sets, or single cards under any circumstances once shipped.
  • Pre-Orders: Pre-orders cannot be canceled, refunded, or modified once placed. Allocations are secured immediately upon order placement.
  • Tamper & Fraud Prevention: To protect the integrity of our inventory, we do not accept returns on items that can be searched, weighed, scanned, resealed, or swapped.
  • Manufacturer Defects: We source original, factory-sealed products. We are not responsible for manufacturer collation errors, insertion rates, or internal factory damage. For missing hits or interior defects, please contact the product manufacturer directly.

2. Eligible Items: Comic Books & Action Figures

We accept returns on Comic Books (graded and raw) and Action Figures / Toys, subject to the following criteria:

  • Return Window: Return requests must be initiated within 14 days of original delivery confirmation.
  • Condition Requirements:
    • Action Figures & Toys: Must be 100% factory-sealed, unopened, and in their original packaging with all security tags, blisters, and seals completely intact.
    • Comic Books (CGC/CBCS Graded): Must be returned in the original, untampered slab with no cracks, scratches, or evidence of tampering.
    • Comic Books (Raw/Ungraded): Must be returned in the exact condition, grade, and packaging (bag and board) as dispatched.

3. Return Process

No unauthorized returns will be accepted. Items returned without prior approval will be refused.

  1. Request Approval: Contact customer support within 14 days of delivery with your order number, photo proof showing the condition of the item, and the reason for return.
  2. Authorization & Shipping: Upon approval, you will receive return instructions. The customer is responsible for return shipping costs (trackable service with insurance strongly recommended). Original shipping costs are non-refundable.
  3. Inspection & Refund: Refunds are processed to the original payment method upon physical inspection and confirmation that the item is in its original, undamaged condition.

4. Damaged or Incorrect Shipments

If your shipment arrives damaged in transit or contains an incorrect item, please notify us within 48 hours of delivery with photos of the damaged shipping box and contents so we can process a carrier claim or correct the shipment promptly.